This summer, I took a two-week long course on systematic reviews and meta-analytic techniques for which there was some required software, in this case, Stata. As a McGill student, I was encouraged to buy the student version, which was about $50 for “Stata Small.” Not bad. I’ve paid more for textbooks. So I got out my credit card, bought the license, installed it on my computer, and ran the very first example command of the course. I immediately got a string of red letter error text.
The error message was telling me that my license did not allow me enough variables to complete the command. I checked the license, and it said I was allowed 120 variables. I checked the “Variable manager” in Stata, and I had only assigned 11 variables. (I checked the variable limit beforehand in fact, and made sure that none of the data sets that we’d be working with had more than 120 variables. None of them came close to that limit.)
So I emailed Stata technical support. It turns out that the meta-analysis package for Stata creates “hidden variables.” Lots of them, apparently. So many that the software cannot accomplish the most basic commands. Then they tried to up-sell me to “Stata SE.” For $100 more, they said, they would send me a license for Stata that would allow me to run the meta-analysis package—for realsies this time.
I asked for a refund and decided that if I really needed Stata, I would use the copy that’s installed on the lab computers. (Now I’m just using the meta package in R, which does everything Stata does, just with a bit more effort.)
For the record: I am perfectly fine with paying for good software. I am not okay with a one-time purchase turning me into a money-pump. I thought that the “small” student license would work. All their documentation suggested it would. If I had upgraded to “Stata SE,” would that have actually met my needs, or would they have forced me to upgrade again later, after I’d already made Stata a part of my workflow?
It probably would have been okay, but the “gotcha” after the fact soured me on the prospect of sending them more money, and provided all the incentive I need to find a way to not use Stata.
A few years ago, I bought a number of pieces of classical music through the iTunes Store. I shopped around, compared different performances, and found recordings that I really liked. This was back when the iTunes store had DRM on their music.
I’ve recently switched to Linux, and now much of the music that I legally bought and paid for can’t be read by my computer. Apple does have a solution for me, of course! For about $25, I can subscribe to a service of theirs that will allow me to download a DRM-free version of the music that I already paid for.
This is why I won’t even consider buying television programmes through the iTunes Store: It’s not that I think that I will want to re-watch the shows over and over and I’m afraid of DRM screwing that up for me. It’s because I’ve had some nasty surprises from iTunes in the past, and I can borrow the DVD’s from the Public Library for free.
For the record: I do not mind paying for digital content. But I won’t send you money if I think there’s a “gotcha” coming after the fact.
I’m really trying my best
People who produce good software or music should be compensated for their work. I don’t mind pulling out my wallet to help make that happen. But I don’t want to feel like I’m being tricked, especially if I’m actually making an effort in good faith to actually pay for something.
Since DRM is almost always fairly easily circumvented, it only punishes those who pay for digital content. And this is why I’m sympathetic to those who pirate software, music, TV shows, etc.